Why customers love us

1. Introduction

CANNUMO LIMITED ("we", "us", or "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://cannumo.co.uk/ (the "Site") and purchase our products. Please read this policy carefully. If you do not agree, please do not access the site.

Our company details: CANNUMO LIMITED, Company Number: 16219662, Registered Address: UNIT 55 ATCHAM BUSINESS PARK, ATCHAM, SHREWSBURY, UNITED KINGDOM SY4 4UG.

2. Information We Collect

We may collect personal information in various ways, including when you visit our site, register, place an order, subscribe to a newsletter, respond to a survey, or contact us. The information includes:

• Personal Identification Information: Name, email, address, phone number.
• Payment Information: Processed securely by third-party processors (we do not store full payment details).
• Order Information: Details of your purchases.
• Account Information: Username, password, and other registration details.
• Communication Information: Records of correspondence.
• Technical Data: IP address, browser, OS, and device data.

3. How We Use Your Information

• To process and fulfill your orders
• To manage your account and customer service
• To send order updates, offers, and newsletters (if opted in)
• To improve our site and products
• To comply with legal obligations and prevent fraud

4. Lawful Basis for Processing

• Consent: When you give permission.
• Contract: Necessary to fulfill an order.
• Legal Obligation: Required by law.
• Legitimate Interests: For our business operations, provided your rights are not overridden.

5. Data Sharing and Disclosure

We do not sell or rent your data. We share it only with service providers performing functions on our behalf (e.g., payment, delivery, hosting, analytics) under confidentiality agreements.

6. International Data Transfers

Some service providers may operate outside the UK/EEA. We ensure protection via adequate safeguards such as approved Standard Contractual Clauses.

7. Data Security

We use appropriate technical and organizational measures to protect your personal data. However, no online system is completely secure.

8. Data Retention

We retain your data only as long as necessary for the purposes collected and as required by law.

9. Your Data Protection Rights

You have the right to:

• Access your personal data
• Rectify inaccurate data
• Request erasure ("right to be forgotten")
• Restrict processing
• Object to processing (e.g., marketing)
• Request data portability

To exercise these rights, contact us at hello@cannumo.co.uk.

You can also contact the Information Commissioner's Office (ICO) at www.ico.org.uk.

10. Cookies and Tracking Technologies

We use cookies to enhance your experience. Essential cookies enable core functionality. Non-essential cookies (analytics, ads) are optional and require consent. You can manage preferences through your browser or our cookie banner.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with the updated “Last Updated” date.

12. Contact Us

For any privacy-related inquiries:
Email: hello@cannumo.co.uk
Post: CANNUMO LIMITED, UNIT 55 ATCHAM BUSINESS PARK, ATCHAM, SHREWSBURY, UNITED KINGDOM SY4 4UG

1. General Provisions

Last Updated: 27 May 2025

Please read these Terms of Purchase ("Terms") carefully before ordering products from CANNUMO LIMITED ("we", "us", "our") through our website https://cannumo.co.uk/ (the "Site"). By placing an order, you agree to be bound by these Terms.

Our company details are: CANNUMO LIMITED, Company Number: 16219662, Registered Address: UNIT 55 ATCHAM BUSINESS PARK, ATCHAM, SHREWSBURY, UNITED KINGDOM SY4 4UG.

2. Orders

• All orders are subject to acceptance and availability.
• By placing an order, you warrant that you are legally capable of entering into binding contracts and that all information you provide is accurate and complete.
• Once you place an order, you will receive an email acknowledging receipt of your order. This does not constitute acceptance; it confirms we have received it.
• Acceptance occurs when we dispatch your order and send a dispatch confirmation email.
• We reserve the right to refuse or cancel any order for any reason, including limitations, inaccuracies, or suspected fraud.

3. Products, Pricing, and Conformity of Goods

• Product descriptions are provided on the Site. We strive for accuracy but errors may occur. If we find an error in price or description, we will contact you to reconfirm or cancel.
• All prices are in GBP (£) and include VAT (where applicable).
• Prices may change without notice but not for orders already dispatched.
• Delivery costs are additional and displayed during checkout.

Conformity of Goods: We are legally required to supply products that are as described, fit for purpose, and of satisfactory quality under the Consumer Rights Act 2015.

4. Payment

• Payment must be made via credit/debit card or other available methods on the Site.
• You confirm that the payment method used is yours. All cardholders are subject to validation and authorization by the card issuer.
• If payment is refused or unauthorized, we are not responsible for any delay or non-delivery.

5. Product Details and Expiry Date

5.1. Product information is provided in descriptions on the Site.
5.2. Colours or shapes may differ slightly due to display settings.
5.3. Product expiration dates (if applicable) are printed on packaging.
5.4. If an item is delivered expired, we will replace or refund it.

6. Delivery

• Goods will be delivered to the address provided during checkout.
• We aim to deliver within 1–5 working days after payment.
• Delivery may take longer during promotions or holidays.
• Delivery costs are shown at checkout.
• If using a pick-up point, collect your parcel within the specified storage period. Uncollected parcels may be returned or cancelled.
• Risk of loss passes to you upon delivery.

7. Subscriptions & Recurring Charges

• If you subscribe, you agree to recurring charges per your selected schedule (e.g., monthly, quarterly).
• You will be informed of billing frequency, price per cycle, and cancellation policy before purchase.
• You may cancel at any time via your account or by emailing hello@cannumo.co.uk.
• Cancellation must occur before the next billing date to avoid being charged again.
• We may change prices or delivery schedules with advance notice.

8. Returns and Refunds

Please refer to our Return Policy for full details about cancellations, returns, and refunds.

9. Limitation of Liability

• Nothing limits our liability for:
  • Death or injury due to negligence
  • Fraud or misrepresentation
  • Breach of statutory consumer rights
• We are not liable for indirect or consequential losses.
• Our maximum liability equals the purchase price of the affected product.

10. Complaints

• We aim for high-quality products and service. If you have a complaint, contact hello@cannumo.co.uk or write to our registered address.
• We will acknowledge within 2 working days and resolve promptly. If unresolved, we will share details of an applicable Alternative Dispute Resolution provider.

11. Governing Law and Jurisdiction

These Terms are governed by the laws of England and Wales. Any disputes will be handled by the courts of England and Wales.

12. Changes to These Terms

We may amend these Terms at any time. Updated versions will be posted on this page. Continued use or purchases signify your acceptance of the latest Terms.

13. Contact Us

If you have questions about these Terms of Purchase, contact us:
Email: hello@cannumo.co.uk
Post: CANNUMO LIMITED, UNIT 55 ATCHAM BUSINESS PARK, ATCHAM, SHREWSBURY, UNITED KINGDOM SY4 4UG.