Return Policy

When returning products under your right to cancel (change of mind), you must comply with the following conditions:

• The returned product must be in its original, tidy packaging.
• The product must be undamaged by you.
• The product must be unused and in a resalable condition, meaning it has not lost its commercial appearance (e.g., labels and protective films intact, seals unbroken where applicable for hygiene or health protection).
• The returned product must be in the same composition as when you received it. Any gifts received with the purchase must also be returned.

You will be responsible for paying the cost of returning the products to us if you are cancelling because you have changed your mind.

• If you cancel your contract because you have changed your mind, we will reimburse to you all payments received from you for the returned goods, including the costs of standard delivery (we will not refund supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).
• We may make a deduction from the reimbursement for loss in value of any goods supplied if the loss is the result of unnecessary handling by you beyond what is necessary to establish the nature, characteristics, and functioning of the goods (e.g., if the product is not returned in a resalable condition as outlined in section 3).
• We will make the reimbursement without undue delay, and not later than:
• 14 days after the day we receive back from you any goods supplied, or
• (if earlier) 14 days after the day you provide evidence that you have returned the goods, or
• if there were no goods supplied (e.g., for a service), 14 days after the day on which we are informed about your decision to cancel this contract.
• We will make the reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
• After receiving the returned product and confirming it meets the return conditions, we will process your refund. Please allow up to 5-10 working days for the funds to appear in your account, depending on your bank or card issuer.

• We are under a legal duty to supply products that are in conformity with the contract. This means goods must be as described, fit for purpose, and of satisfactory quality.
• If you have received a product that is faulty, damaged, or not as described, please contact us as soon as possible (and ideally within 30 days of discovering the fault) at [hello@cannumo.co.uk with your order number, details of the issue, and, if possible, photographic evidence.
• Your key legal rights under the Consumer Rights Act 2015 are:
• Within 30 days of delivery: If your goods are faulty, you can get an immediate full refund. This is called the 'short-term right to reject'.
• After 30 days (but within six months of delivery): If your goods are faulty, you must give us one opportunity to repair or replace them. If the repair or replacement is unsuccessful, impossible, or not provided within a reasonable time or without significant inconvenience, you can then claim a full refund or a price reduction if you wish to keep the product. In most cases, if a fault is discovered within six months of delivery, it is presumed to have been there since the time of delivery unless we can prove otherwise.
• After six months of delivery: If goods do not last a reasonable length of time, you may be entitled to some money back, but the burden of proof shifts to you to show the product was faulty at the time of delivery.
• If the goods are confirmed as faulty, damaged, or misdescribed by us, we will cover the reasonable cost of return postage. We will discuss the return method with you.
• This policy is in addition to, and does not affect, your legal rights. For detailed information about your statutory rights, please visit the Citizens Advice website www.adviceguide.org.uk or call 0808 223 1133.

• If you fail to collect the goods from the courier or delivery point within the timeframe specified by them, or if the goods cannot be delivered due to your fault or unavailability, the goods may be returned to us.
• In such cases, the order may be cancelled. You will be refunded the amount paid for the goods, less any applicable bank charges incurred by us for payment processing, less the original delivery charge, and less any direct costs incurred by us for the return of the goods. We will contact you to inform you of this.

If you have any questions about our Return Policy or wish to make a return, please contact us: By email:hello@cannumo.co.ukBy post: CANNUMO LIMITED, UNIT 55 ATCHAM BUSINESS PARK, ATCHAM, SHREWSBURY, UNITED KINGDOM SY4 4UG